+86-755-2372-2880
16/17F, Emdoor Building, No.8 Guangke 1st Road, Pingshan District, Shenzhen
Public Utilities
Intelligent Manufacturing
Warehouse Management
Transportation
Energy Industry
Medical Industry
Surveying and Mapping Industry
+86-755-2372-2880
16/17F, Emdoor Building, No.8 Guangke 1st Road, Pingshan District, Shenzhen
Warranty Period
Warranty Description
Repair Mode
Maintenance Management
Matters Needing Attention
Summary
Accidents can cause equipment to not operate normally, especially in harsh environments. Equipment downtime can lead to serious losses. To this end, Emdoor Information has launched a standardized warranty service for rugged products to improve customer productivity.
Warranty period
From the date of shipment, Emdoor Information will provide a one-year free warranty for all models with functional problems caused by non-accidental damage. From 1 to 3 years, we implement paid warranty for most models. After 3 to 6 years, we implement paid warranty for some models. After 6 years, we implement paid warranty for a few models.
Warranty
description
- The warranty period for the machine is 12 months, and the warranty period for the power adapter and computer data cable is 12 months.
- During the warranty period, free repairs are provided for non-human damage.
- The warranty scope refers to problems with the product under normal use. Note: Appearance problems are not covered by the warranty.
- Damage caused during transportation or handling while exchanging or returning products for repair.
- Any unauthorized modification, disassembly, or repair without authorization from Emdoor Information.
- Damage due to accidents or human actions, including liquid exposure, drops, exposure to improper voltage, excessive pressure, motherboard deformation, etc. For power adapters: visible hard object damage, cracks, broken pins, severe deformation, wire exposure, broken cables, or exposed cores.
- Malfunction or damage resulting from failure to install, use, maintain, or store the product as instructed in the user manual.
- Warranty documentation that does not match the product model or has been altered.
- Removal, damage, or illegibility of product labels, SN barcodes, or tamper-evident seals.
- Products exceeding the warranty period.
- Malfunction or damage caused by force majeure events (e.g., fires, earthquakes, floods).
Repair Mode
Once the customer has after-sales needs, we will provide remote technical support and send maintenance information, or personally go to the customer's location for maintenance according to the actual situation. Overseas customers can also directly send the product to be repaired to our Hong Kong maintenance center.
Maintenance
management
All repairs are performed with original parts approved by Emdoor Information. Professional technicians, high-quality repair services, and standardized unified management allow customers to have no worries.
Matters Needing
Attention
- Please back up your personal data before submitting the product for repair. Data loss may occur during servicing. While Emdoor Information protects your privacy, we are not liable for damage or loss of personal data during repairs.
- Products must undergo professional inspection by an Emdoor Information authorized service center prior to repair. If a malfunction is confirmed, the service center will determine the appropriate repair solution. Products found without defects will be returned as received.
- If the product does not meet warranty conditions, the Emdoor Information authorized service center will charge the customer for repair fees.
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Email:support.info@emdoor.com -
Telephone：+86 18129897422
